Refund Policy

At Best Online Will Maker, we strive to deliver exceptional and timely services to our clients. However, we understand that in rare cases, our services may not fully meet your needs. Please refer to our Refund Policy below for guidance on seeking a refund.

The Process of Seeking Refunds for Our Services

1. Consultation Services

  • Fees for consultation services are non-refundable once the consultation has been provided.
  • Refund requests must be submitted within two (2) hours of payment. Refunds are no longer available after this period.
  • If dissatisfied with our consultation services, please contact our team within six (6) hours.
  • No guarantees on specific outcomes are provided with consultations.

2. Legal Document Review Services

  • Document review fees are non-refundable once the review has been completed.
  • If you are unsatisfied with the review or review process, please contact our team within twenty-four (24) hours of the service.

3. Legal Document Drafting Services

  • Fees for document drafting services are non-refundable once the drafting process has begun.
  • If you are dissatisfied with the drafted document, please reach out to our team within twenty-four (24) hours of receiving it.

4. Exceptions

  • In cases of significant delays in service delivery without prior communication, clients may initiate a refund process as described below.
  • Refunds may be issued if the delivered document is substantially different from what was ordered. For example, if a client orders an Employment Contract but receives a Construction Contract. Refunds will not be issued if incorrect or inaccurate information was provided by the client.

Steps to Request a Refund

  1. If dissatisfied with a delivered document or service, please inform our team.
  2. A representative will escalate your case to the dispute department.
  3. Our dispute resolution department will evaluate your case to determine if it meets our refund policy criteria.
  4. If the case is resolved in your favor, and you qualify for a refund per the policy, the refund amount will be credited to your account balance.
  5. All refunds will be processed within 7 days of notification.